Implementing a Functional ISO 9001 Quality Management System in Small and Medium-Sized Enterprises

This conceptual paper provides guidance for the implementation of a functional ISO 9001 quality management system (QMS) in small and medium-sized enterprises (SMEs). To help a SME understand its starting point, four initial states for QMS implementation are defined. Five paths for moving the QMS from the initial state to the desired state are described. To support the transition from the initial to the desired state, some key considerations in implementing a QMS in SMEs are discussed. The paper is based on site visits and implementation assistance the authors have provided to several SMEs. It is anticipated the paper will help managers in SMEs understand the process of implementing ISO 9001 and help them avoid the development of a paper-driven QMS that provides limited value.